Return & Refund Policy

At Eraya Apparel, we want you to love every piece you purchase. If for any reason you are not completely satisfied, we offer returns under the following terms:

1. Eligibility for Returns

• Returns must be initiated within 30 days of delivery.

• Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

• We cannot accept returns on final sale items, discounted items, gift cards, or international orders. 

2. Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, refunds will be processed back to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

3. Exchanges

• At this time, we do not offer direct exchanges. If you would like a different size or style, please return your item for a refund and place a new order.

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at info@erayaapparel.com with your order number and photos. We will arrange a replacement or full refund at no extra cost to you.

5. Return Shipping

• Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

6. Non-Returnable Items

• Final sale and promotional items.

• Items marked as “non-returnable” on the product page.

• Gift cards.

• International orders

7. How to Start a Return

To request a return, please email us at info@erayaapparel.com with:

• Your order number

• The item(s) you wish to return

• Reason for return

We’ll provide detailed instructions for sending your item back.