✨ Frequently Asked Questions
🛍 Ordering & Sizing
How do I place an order?
Select your preferred item, choose a size, and complete your purchase at checkout. If you need assistance, our team is here to help.
What size should I order?
A detailed size chart is provided on each product page. If you’re between sizes or unsure, feel free to reach out for personalized guidance.
Can I modify or cancel my order after it’s placed?
Orders begin processing quickly, but if you email us within 2 hours of placing your order, we’ll do our best to accommodate any changes.
Do you restock sold-out items?
Select styles may be restocked. We recommend signing up for restock alerts or joining our mailing list for updates.
🚚 Shipping & Delivery
Do you ship internationally?
At this time, we ship within the U.S. only.
We’re working to expand globally — in'sha'Allah, international shipping will be available in the near future. Stay connected through our instagram and newsletter for updates!
Do you offer free shipping?
Yes. All U.S. orders over $100 qualify for complimentary shipping.
When will my order ship?
Orders are typically processed within 2–5 business days. You'll receive a shipping confirmation and tracking number once your order is dispatched.
Can I track my order?
Yes. Once your package ships, you’ll receive an email with a tracking link. If you don’t see it, please check your spam or promotions folder.
🔁 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags intact. Return shipping fees may apply.
Do you offer exchanges?
Yes. We’re happy to assist with size or style exchanges if stock is available. Please contact us to begin the exchange process.
What if I received a damaged or incorrect item?
We sincerely apologize. Please email us at info@erayaapparel.com within 48 hours of receiving your order, and we’ll resolve it promptly!
💳 Payments & Preorders
Which payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and more!
Is it safe to shop on your website?
Absolutely. Our store is powered by Shopify and uses secure encryption technology to protect your payment information.
How do preorders work?
Preordered items will ship on the estimated date listed on the product page. You will receive updates via email as your order progresses.
Can I cancel a preorder?
Preorders may be canceled within 24 hours of purchase. After that, your order is reserved and begins production.
✨ Product & Care Information
Are your garments lined?
Most of our pieces are fully lined or made with modest, non-sheer fabrics. Fabric details are listed in each product description.
How should I care for my Eraya garments?
We recommend hand washing or gentle machine washing cold, hang drying, and steaming.
Are your fabrics sustainable or ethically sourced?
Yes — we use sustainable fabrics in our collections. We work closely with our manufacturers to ensure quality, intention, and care in every step of the production process. Sustainability and ethical sourcing are ongoing commitments for us.
🤍 General & Contact
Do you offer gift cards?
Digital gift cards are coming soon. In the meantime, feel free to reach out if you’d like to send a gift.
Can I collaborate with Eraya?
We’d love to hear from you. If you're interested in collaborating, please email info@erayaapparel.com with your media kit or proposal.
How can I contact your team?
Please email us at info@erayaapparel.com — we typically respond within 1–2 business days!